Systematic IT Support & Infrastructure.
Iām Siddhant Giri, an IT Support Technician based in Thunder Bay. I specialize in keeping users, devices, and networks running smoothly with a focus on Tier 1 support, Microsoft 365, and hardware lifecycle management.
Current Status
Let's Connect
Looking for a reliable technician for your help desk or infrastructure team?
siddhant.giri12@gmail.comTechnical Arsenal
Core competencies across help desk support, system administration, and network fundamentals.
Systems & Software
Deployment, configuration, and daily management.
Hardware & Devices
Lifecycle management and physical troubleshooting.
Networking Fundamentals
Connectivity and infrastructure diagnostics.
Experience
Click any role to explore what I did there
Information Services Technician
- Provide front-line Tier 1 technical support to staff and students across multiple schools, resolving hardware, software, and Microsoft 365 issues
- Troubleshoot and resolve LAN connectivity, network printer setup, and Microsoft 365 access problems
- Support setup and maintenance of classroom technologies including Smartboards and AV equipment
- Assist with installation and configuration of licensed software and system updates
- Document all technical issues, troubleshooting steps, and resolutions following organizational procedures
- Maintain asset inventory and assist with device deployment and lifecycle management
- Work closely with a Senior IT Specialist, supporting advanced troubleshooting, network tasks, and system configurations
- Actively building knowledge in network monitoring, system administration, and infrastructure support
IT Support Technician
- Delivered hands-on technical support for classroom computers, projectors, and educational systems
- Diagnosed and resolved hardware, software, and network connectivity issues with systematic troubleshooting
- Assisted teaching staff during instructional activities to ensure smooth operation of classroom technology
- Installed, configured, and updated software while maintaining optimal system performance
- Maintained organized technical documentation and managed digital resources
Web Developer
- Designed and developed a full-stack scheduling web application using HTML, CSS, JavaScript, Node.js, and MySQL
- Implemented role-based login and secure database integration to protect user data
- Collaborated with stakeholders to gather requirements and deliver a user-focused system
- Applied debugging and problem-solving techniques to improve overall system performance
Lab Assistant (Volunteer)
- Configured computers and set up simulated networking environments for the Networking Program
- Supported students with troubleshooting tasks and system performance issues
- Maintained lab readiness before and after networking exercises
Selected Projects
Real-world technical implementations and support initiatives.
Device Deployment Initiative
Assisted with mass setup, deployment, and lifecycle tracking for laptops and tablets across educational departments.
Networking Lab Support
Configured simulated environments and supported student troubleshooting for advanced networking exercises.
Full-Stack Scheduling App
Built a role-based scheduling platform utilizing Node.js and MySQL to solve internal booking conflicts.
Initiate Contact
I'm currently open to new opportunities in IT Support, Help Desk, and Junior Systems Administration roles. Fill out the form or reach out directly.